Frequently Asked Questions
🛒 Placing an Order
❓ Will I receive a confirmation after placing an order?
Yes! Once your payment is successfully completed, we’ll send you an email confirming your order with a short summary of the items you purchased. You’ll also receive a separate notification from PayPal confirming that your payment has been processed.
❓ Which currency are prices shown in?
All prices on our website are listed in USD. If your local currency is different, PayPal will automatically convert the amount using the current exchange rate.
❓ Why does the payment appear as Western Bid?
Our store operates through the Western Bid™ e-commerce platform. Western Bid, Inc. acts as the Merchant of Record for all purchases. That’s why WESTERN BID appears as the recipient on your PayPal account or credit card statement.
❓ How long does it take to process my order?
Orders are usually prepared and shipped within 2–3 business days. Orders placed on Fridays or over the weekend are typically shipped the following Tuesday. During busy periods, processing may take a few extra days.
🚚 Shipping
❓ Is shipping really free?
Yes 🙂 Shipping costs are already included in the product price — there are no additional fees.
❓ Which shipping method do you use?
We ship all orders via standard airmail, which allows us to deliver packages worldwide. This method is cost-effective, reliable, and works especially well for shipping fragile items internationally.
❓ Will I need to pay customs duties or taxes?
Import duties and taxes are the responsibility of the buyer and depend on the regulations in your country.
❓ How can I track my order?
Once your order has been shipped, we’ll email you a tracking number. You can track your package using 17TRACK, which provides updates on its journey until it reaches you.